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First, I hope you're all well and staying safe.
Second, I want to give a "heads up" that you should see more activity here shortly, and maybe a few cosmetic changes.
I'll post more details to the "Announcements" forum soon, so be on the lookout. -E

 

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Thread: installx_top: MtMutexCreate failed

  1. #1
    Join Date
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    Default installx_top: MtMutexCreate failed

    I am pushing policy to an R55 NG AI and am seeing a strange error message on policy install failure:

    installx_top: MtMutexCreate failed

    I see it is failing on validate and install but when I manually validate it reports ok. Googl'ing the error produces nothing, even when truncating the error message.

    Has anyone else run into this?

  2. #2
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    Default Re: installx_top: MtMutexCreate failed

    I have learned that a mutex is a "lock" on key system resources that prevents 2 processes from using or writing to the 'locked' resource at the same time. This is used in multi-threaded programming as a safeguard.

    But I have tried twice to push policy and have seen the same error message. It seems odd it would occur twice in a row a few minutes apart so I suspect a system-level problem.

    Does anyone know if the error is occurring on the SmartDashboard server or the firewall? How would it be cleared if the 'lock' is somehow frozen? Reboot?

  3. #3
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    Default Re: installx_top: MtMutexCreate failed

    The problem was isolated to the management server running linux. The 'mutex' error refers only to Linux.

    The lock files are written to $CPDIR/tmp. Delete those files in tmp and the problem is solved.

    In my case, I ran cprestart and accomplished the same thing; the directory was emptied.

  4. #4
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    Default Re: installx_top: MtMutexCreate failed

    Thank you for posting this issue. I had the same issue on R62 with SPLAT. In my case, the management station had run low on disk space due to a large amount of logs files being retained. After I removed several log files, I rebooted the management station and was then able to access the databases and push policy.

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