CPUG: The Check Point User Group

Resources for the Check Point Community, by the Check Point Community.


First, I hope you're all well and staying safe.
Second, I want to give a "heads up" that you should see more activity here shortly, and maybe a few cosmetic changes.
I'll post more details to the "Announcements" forum soon, so be on the lookout. -E

 

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Thread: Mobile access portal is not loading up

  1. #1
    Join Date
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    Default Mobile access portal is not loading up

    Hi Guys.

    I have a firewall cluster and somehow Mobile Access portal is not loading up any clue how can we troubleshoot?

  2. #2
    Join Date
    2014-11-14
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    Ottawa Canada
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    Default Re: Mobile access portal is not loading up

    There's a lot of things we could verify to start....

    1. run a tcpdump. Are the packets from the client getting to the GW in the first place?
    2. run 'fw ctl zdebug drop', you can grep the output... are the packets being dropped for any reason?
    3. run netstat -anp, what state is the port? what program is using the port?
    4. run cpwd_admin list, are all processes executing (and not terminated), are any of them restarting?

    Depending on some of these answers, further troubleshooting could go one way or another entirely.

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