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Resources for the Check Point Community, by the Check Point Community.


First, I hope you're all well and staying safe.
Second, I want to give a "heads up" that you should see more activity here shortly, and maybe a few cosmetic changes.
I'll post more details to the "Announcements" forum soon, so be on the lookout. -E

 

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Thread: Delete user objects on Solaris Platform

  1. #1
    Join Date
    2009-05-24
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    Default Delete users on Solaris Platform

    Hi,All.

    I'm managing SmartCenter Server(NGX R65) on Solaris10.
    I tried to delete users objects by SmartDashboad. But I could not delete that, and popped up massage
    "Failed to remove object [user name]
    Server error is: Failed to remove references object [user name] (Code 0x800415A4.Object Deletion Failed)

    Please contact technical support."


    I copied that policy by upgrade_export , and upgrade_import on Solaris8 and SecurePlatform.

    Solaris8: Same error occurred.
    SecurePlatform: No errors ,I could delete user objects.

    Is this a problem with Solaris only ?
    Last edited by chikidai; 2009-05-27 at 09:01.

  2. #2
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    2009-08-06
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    Default Re: Delete user objects on Solaris Platform

    Hello,

    I have exactly the same problem on a Windows 2000 SmartCenter platform...

    On my side doing a upgrade_export then upgrade_import on a Windows 2003 platform
    has fixed the issue but I cannot do this on the production...

    Have you find a solution?

    Please, keep me informed.

    Thank you.

  3. #3
    Join Date
    2008-12-18
    Location
    Norway
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    Default Re: Delete user objects on Solaris Platform

    I encountered something like this a couple of years ago.

    I don't remember the exact details, but the general solution was to export both the user and usergroup database (fwm dbexport).

    Then import it again using fwm dbimport.

    And in one case fixing some bad group/user reference in the exported text file before importing.

    Note that this zaps the original user db on import, so do a backup first, and it may also cause a bit of problems where the users/grouos are referenced in the rulebase or similar, do check that afterwards. And you did do a backup? :)

    - Petter

  4. #4
    Join Date
    2009-08-06
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    Default Re: Delete user objects on Solaris Platform

    Hello,

    Thanks for your answer Petroman.

    Actually my problem was a bit different than chikidai one...

    My error message was:

    -----------------------------------------------------------------------------------------------------------------------------
    "Failed to remove object [node]
    Server error is: Failed to remove references of object [node] (Code 0x800415A4.Object Deletion Failed)

    Please contact technical support."
    -----------------------------------------------------------------------------------------------------------------------------

    And doing a "Where used" on this node showed a previously deleted policy!!!

    So I have recreated a policy with the same name than the previously deleted one and the
    node deletion worked fine... BUT when I have tried to delete the policy that was impossible!
    No error message but when I reopened the policy package window the policy was still
    here...

    I have been forced to do what I told before, upgrade_export, SmarCenter reinstallation, upgrade_import...
    After that I have been able to delete the policy.

    Bye.

  5. #5
    Join Date
    2006-07-28
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    San Francisco, USA
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    Default Re: Delete user objects on Solaris Platform

    In the past I've used GuiDBEdit to resolve these sorts of issues. There was a corrupt reference in the user object.

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