Export/Import Errors

[aalijr]

Hi everyone,
when trying to run the ./upgrade_export -d filename utility, I receive the following error message:
[ 15956 1]@t0q25z[5 May 10:08:12] GetExecPath: Exec dir = .
[ 15956 1]@t0q25z[5 May 10:08:12] AppendPathEnvVar: PATH=/opt/CPinfo-10/bin:/usr/bin:/usr/sbin:/usr/ccs/bin:/usr/sbin:/usr/bin:/opt/CPshrd-R62/bin:/opt/CPshrd-R62/util:/opt/CPsuite-R62/fw1/bin:/opt/CPsuite-R62/fg1/bin:/opt/CPsuite-R62/fw1/bin/upgrade_tools/.
Checking the existence of necessary files...
Copying files to temp dir...
[ 15956 1]@t0q25z[5 May 10:09:23] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:15] ExecuteCommandLineAndCaptureStdout: Error >> Failed to execute cpprod_util CPPROD_GetValue Products uag 1 > /opt/CPsuite-R62/fw1/tmp/ver.tmp 2>&1
[ 15956 1]@t0q25z[5 May 10:13:15] RunCpprodUtilCmd: ExecuteCommandLineAndCaptureStdout failed (trying to run cpprod_util CPPROD_GetValue Products uag 1)
[ 15956 1]@t0q25z[5 May 10:13:15] IsUAGInstalled: Failed to run 'cpprod_util' command.
[ 15956 1]@t0q25z[5 May 10:13:15] CopyUAGFiles: UAG is not installed. No need to copy its files.
[ 15956 1]@t0q25z[5 May 10:13:15] CopySecureXLFiles: PPKDIR environment variable is not set
[ 15956 1]@t0q25z[5 May 10:13:16] IsManagementEnhancement: Warning >> SmartView Reporter Add-On is not installed.
[ 15956 1]@t0q25z[5 May 10:13:16] CopySVRFiles: SmartView Reporter is not installed. No need to copy its files.
[ 15956 1]@t0q25z[5 May 10:13:16] GetLocalACEDATDIR: Error >> Failed to get ACEDATA environment variable
[ 15956 1]@t0q25z[5 May 10:13:16] CopySecureIDFiles: /var/ace/sdconf.rec does not exist
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
[ 15956 1]@t0q25z[5 May 10:13:19] do_links_getver: strncmp failed. Returning -2
Building configuration file...
[ 15956 1]@t0q25z[5 May 10:13:20] GetSVRVersion: Reporting Tool is not installed
Compressing the files...
gtar: Only wrote 2047 of 10240 bytes to CPbackup_05052009.tgz.tar
gtar: Error is not recoverable: exiting now
Error: Failed to execute 'gtar -c -C "/opt/CPsuite-R62/fw1/tmp/upgrade_temp_dir" -f "CPbackup_05052009.tgz.tar" .' command
[ 15956 1]@t0q25z[5 May 10:14:45] Compress: Error >> Failed to run gtar -c -C "/opt/CPsuite-R62/fw1/tmp/upgrade_temp_dir" -f "CPbackup_05052009.tgz.tar" . command
Error: Failed to compress Check Point Software files

[chillyjim]

Just went through this with a customer, its a problem with not having guntar.

If you tar up "/opt/CPsuite-R62/fw1/tmp/upgrade_temp_dir" then gzip it you'll be fine.

[aalijr]

I tar 'ed the directory, compressed the file using gzip, and copied over to a backup machine i have just built. When I run the ./upgrade_import utility, I receive an error message stating it failed to read the configuration info of the production machine. Any thoughts??

[chillyjim]

Make sure it transfered correctly (e.g. you used "bin" if you FTP'ed it) and it is named correctly (cpexport.tgz).

If that's not it, I'm at a loss.

[aalijr]

I had scp 'd it over and verified the file size which was the same. The only difference was the file extension; it was named CPbackup05052009.gz After consulting with a unix admin, I renamed it to CPbackup05052009.gz.tgz
Are you saying the file must be named "cpexport.tgz" in order to work properly? I am quite new to unix so If you don't mind, can you list the steps you took with the commands starting with the tar 'ing of the file to the import of the database?