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If that doesn't help do a packet capture on the checkpoint device and see what service algosec is trying to use. From there it should be a little more clear on what to do.

something like..
...

is it trying to login via ssh or via CPMI? If ssh maybe try changing the shell to bash. if CPMI i would check the audit logs.

oh.. or API i forgot about that. I think by default the API is only...