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jmcgrady
2012-05-03, 03:00
Smartupdate (R75.30) has a menu to get packages from the Checkpoint download centre. However when i try it i get "connect failed". My web browser can reach user centre no problem. Any idea what my Smartupdate is missing?

mcnallym
2012-06-06, 09:01
Do you have Standard level support or Premium level support on your products.

Have found out that those people with Standard Support can no longer download packages from the Check Point Website as you only get Expert Access and you need Advanced Access which you get when you buy Premium Support.

As partnership agreement always used to forbid distributing the software packages then trying to get an answer from Account Services how supposed to get them if you only have Standard support or are Partners supposed to be providing the updates to those customers.