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vbavbalist
2011-09-16, 06:56
Hi,

On a new installed Smart-1 device which came with R70.30 , when logged
to it with the R70 Eventia Reporter gui and click to consolidation tab
there is no any consolidation seen there. When i click and try to
create new consolidation session
new consolidation session windows opens and i can see both my gateway
and smart-1's IP. Then i choose my smart-1 IP then clck next the
windows brings select log files and database for consolidation session
and i choose the option select default log files and database . After
i click the finish button at this window i get an error " Failed to
get default parameters from server/database" .

I looked at this error on the Checkpoints knowledgebase site , saw
some entries and i checked them but i still couldnt have fix the
problem so im having the same issue.


Is there anyone with a recommandation to fix this?


Regards

rajeevraj
2012-05-31, 03:48
check for the services if they are running or not. first one is smart reporter database and second is smart reporter server. this error comes when anyone of these services are stopped..i had the same problem later it was fixed after removing the corrupted ibdata1 file and replacing it with a new one...procedure to replace if given on checkpoint secure knowledge portal

Rajizz
2013-05-21, 21:21
i also encountered the same problem the only difference on my scenario is that i used R75.46 version.
When creating a new consolidation i always get this error.

" Failed to get default parameters from server/database" .

please advice if the above solution can fix the problem.

Thank you very much

Rajesh John Catalonia
CCNA

Rajizz
2013-05-21, 22:59
check for the services if they are running or not. first one is smart reporter database and second is smart reporter server. this error comes when anyone of these services are stopped..i had the same problem later it was fixed after removing the corrupted ibdata1 file and replacing it with a new one...procedure to replace if given on checkpoint secure knowledge portal



hi rajeevraj

Good Day

please tell me where and how to remove and replace ibdata1.

Thank you very much hope to hear from you soon

Rajesh John Catalonia
CCNA

Rajizz
2013-05-23, 07:55
when i issue the command while selecting a new consolidation logs:
$RTDIR/log_consolidator_engine/log/<log server ip>/lc_rt.log.

it prompt me with this message

File: Current log file in sequence
Target table: CONNECTIONS
consolidation policy: out_of_the_box


[21 May 15:43:46][] Got message: [START]
[21 May 15:43:46][] Got message: [EXIT_MESSAGE]
[21 May 15:43:46][LogConsolidator] ### LEA end reason:END_BY_APPLICATION (LEA Session was closed by the application)


[21 May 15:43:50][LogConsolidator] waiting for the DB writer thread to exit
[21 May 15:43:51][LogConsolidator] Stopped
[21 May 15:43:51][LogConsolidator]
Consolidation Stopped(shutdown)

Last processed file: FW.LOG

The engine has stopped according to the user's request
[21 May 15:43:57][LogConsolidator] Got message: [EXIT_MESSAGE]
[21 May 15:43:57][LogConsolidator] No log file was scanned
[21 May 15:43:57][LogConsolidator] ### log_consildator -R exit ok (code 0)

anybody has an idea how to fix the problem? i already exhausted the isolation that i know.please help.

I already followed the sk31283 still no postive results..

Rajizz
2013-05-23, 23:50
by the way the version of my Smart reporter is R75.46 while the verison of my FW managementis R75.45

Does this scenario have a compatibility version issue?

thank you very much