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View Full Version : SOC Engineer WANTED (Royal Oak, MI or Phoenix, AZ)



sequrisgroup
2011-09-02, 10:04
JOB LOCATION: Royal Oak, Michigan or Phoenix, Arizona

Interested applicants can send a resume and contact information to jpowers@sequrisgroup.com

SEQURIS - Home (http://www.sequrisgroup.com)

Sequris is seeking an expert firewall technician with support desk experience; incident handling experience a plus. Provide exceptional customer service delivering operational support to customer information security environments via service requests and through proactive direct support. Engineer must be able to document and resolve or document and escalate issues as necessary as well as regularly communicate issue status with the customer. Engineer will provide team/project support as necessary. Some travel required.

Responsibilities

• Troubleshoot to resolution support tickets in alignment with skillset (at a minimum: Check Point).

• Reviews support renewal agreement technical line items.

• Performs quarterly service reviews.

• Confirms proper provisioning of all SEQ|OPS Services, including field deployment of Q|SIM and Q|VSR (vulnerability scanning)

• Excellent client service skills are a requirement for this position, as are strong written, verbal and phone skills

• Serves as primary escalation point for First Level Support team

• Creates, maintains, and assigns support tickets using CRM tool

• Contacts new customers to provide basic orientation and technical assistance

• Coordinates scheduling of vulnerability scanning for all customers

• Performs other minor technical support tasks and provides technical assistance as needed to customers and co-workers

Requirements

Maintain a CompTIA Security+ or SANS GISF certification (or equivalent) or
attains certification in the first 90 days of employment.

Maintain a Check Point Certified Security Administrator (CCSE) certification within 12 months of hire.

Maintain competency in at least one complimentary technology (Sourcefire, Websense, Bluecoat, F5, Imperva, RSA)

Maintain an active eIQ SecureVue Certification within 12 months of hire

1-3 years of network/prorgramming/systems experience

Desired Skills & Experience

College Degree in ISDS/MIS, Computer Science or other technical field, or related industry experience

An excellent attendance record and has a positive, helpful attitude.
Proven track record of exemplarily client service.

Professional knowledge of packet analysis, SOC system architecture and a proven ability to multi-task.

Knowledge of basic security auditing tools such as NMAP, Nessus, NetCat, HPing, network scanners, password crackers and packet capture tools is a PLUS.

Effective verbal and written communication skills

Excellent organization and time management skills

Proficient knowledge of Microsoft Windows and Office Suite

Company Description

The Sequris Group philosophy—Venture Beyond Risk—is not only grounded in our history but propels the company, and the information security industry, forward.

Focused on our mission to deliver intelligent security infrastructure for the most efficient and effective risk management, Sequris' industry defining information security solutions gives organizations maximum knowledge to conduct business safely online.