Quote:
Originally Posted by RayPesek While you're waiting, what were the problems? |
Everything I saw onscreen said that the HFA had installed "successfully" and that I was to reboot. Post reboot I was unable to authenticate to the SCS with the gui. I recieved the standard error message about making sure the server is running and that you are defined as a gui client. I accessed the SCS via the command line and looked at who was defined as administrators / gui hosts and noticed that both lists were empty. I added my IP and created a new administrator, cpstop / cpstart and was still unable to log in to the SCS. This is when I created a ticket with support, which got escalated after about an hour. I had uploaded my cpinfo and after looking at it, support informed me that "according to my cpinfo a lot of files are missing from the config directory". At this point I decided to restore from backup and left the support person to figure out why files were missing.
I haven't heard anything back from support but did a little poking while I'm waiting for my logs to transfer off so I can rebuild my SCS on the production hardware. My problem may be related to an earlier problem I had with R65 SCS and database revisions, which is detailed in this
thread. These files /opt/CPInstLog/install_SecurePlatform_HOTFIX_R65_01.elg and /opt/CPInstLog/install_fw1_HOTFIX_R65_01.elg have a lot of errors from gtar. The logs are not too definitive as to gtar being the cause but so far it's the best lead I have.
Two notes about R65 HFA 01:
It contains Edge libsw's of 7.5.23 which actually has a valid "version.txt" file containing file names and byte sizes unlike libsw 7.0.48 which is the latest one available for download.
The HFA automatically updates INSPECT files, before this was a manual process.