Extender works internally, but not externally...help!

[ExploreMN]

Hi,
I'm brand new to the whole Connectra thing and for some reason the extender will work if I connect to the box internally, but when I connect from the outside world it is unable to create the SSL extender. The logs show nothing...no errors or reasons for the problem.

The network layout is pretty simple.
Business cable like with static/public IP addresses
Netgear Firewall with a WAN address mapped to the public IP address and the firewall's LAN address is a static address that is the default gateway for the network devices (192.168.200.250).
The Connectra box has one network card in it that is mapped to a static LAN IP (192.168.200.225).
The Connectra IP is listed in the firewall's DMZ (I also tried it behind the firewall with port 443 and 444 mapped to the box...no difference in what happens)

I'm stumped as to what is the problem. I can attach and log in from the outside world, and can view files through the portal on the servers. However, when I try to connect the extender it fails. From an internal connection the extender loads just fine.

Any ideas???

[chillyjim]

There is an option in the SNX setup to tell it what external IP addresses it should use. Without this the app will try to connect to the internal IP address of 192.168.200.225.

[chuachongchee]

Originally Posted by ExploreMN

Hi,
I'm brand new to the whole Connectra thing and for some reason the extender will work if I connect to the box internally, but when I connect from the outside world it is unable to create the SSL extender. The logs show nothing...no errors or reasons for the problem.

The network layout is pretty simple.
Business cable like with static/public IP addresses
Netgear Firewall with a WAN address mapped to the public IP address and the firewall's LAN address is a static address that is the default gateway for the network devices (192.168.200.250).
The Connectra box has one network card in it that is mapped to a static LAN IP (192.168.200.225).
The Connectra IP is listed in the firewall's DMZ (I also tried it behind the firewall with port 443 and 444 mapped to the box...no difference in what happens)

I'm stumped as to what is the problem. I can attach and log in from the outside world, and can view files through the portal on the servers. However, when I try to connect the extender it fails. From an internal connection the extender loads just fine.

Any ideas???

Have you setup ur VPN Domain correctly??? For SNX, the vpn "routing" works solely("dumbly") on the said vpn domain..