Update Failed

[Anita]

hi all,

I got the error message " Failed to Update Smartdefense webserver error" while updating the Smartdefense from Smartdashboard. I am not using any proxy and have access to the Internet.

can anyone help me to solve the issue.. Thanks in advance.

[Porter]

have you entered your usercenter credentials?

[Anita]

Yes, I did.
I was able to do this earlier, but now am getting this error.

[Porter]

puhh, anyone else got an idea?

*edit*
your smartdefense subscription is still vald?

[Anita]

Yes, subscription is valid

[chillyjim]

Call account services, I've seen where the system loses the assocation between a users and SMDF subscription

[snjy_in]

Hi Anita,

have u got the solution for this ? If yes pls share it as I am facing the same.

Thanks.

[rajender]

Hi Anita,

Please check your account at user center and also check for smart defence license expiry date.