NGX R65 HFA02:No sufficient licenses installed for SmartView Monitor modules

[jethrowaya]

Hi,

I am working an upgrade running on SPLAT NGXR61HFA01 to NGXR65HFA02. I was able to complete an upgrade by staging this on a test lab using the following steps:-
-Upgrade_export the existing SPLAT NGXR61HFA01 smartcenter module
-Clean install SPLAT NGXR61on a lab environment, loaded HFA01 and then used the upgrade_import feature to restore the snapshot successfully.
-Upgraded the Lab environment to NGX65 (offline using downloaded ServiceContract.xml) and also installed HFA02.

I was able to login to smartcenter with no issues, successfully SIC my test firewall modules (also built from restoring)running IPSO, but cannot push policies to the FW modules.

I get the following error when trying to verify or push a policy: No sufficient licenses installed for SmartView Monitor modules.

I am sure that I dont have this option checked on the object defination on SmartDashboard, and its not running (not checked) on the firewall device running on IPSO.

Has anybody seen this problem and what is the fix?

Thanks
John

[lammbo]

If your lab servers and firewalls were restored and using the same (FQDN) hostnames and IPs, then you should not have had to reset SIC at all. Furthermore, all of your licenses from the production restore should already be in the SCS.

I think maybe the xml file you used is not a necessary step (don't quote me on that, but I've never needed it).

[jethrowaya]

This is what I did to resolve this issue:-


Perform a cpstop
Backup objects_5_0.C
Modify the $FWDIR/conf/objects_5_0.C file.
Edit that file with vi or other editing tools
look for real_time_monitor ( You might have a few of them depending how many object you have )
Change the value to false
Save the file

After performing this and cpstart, I was able to login to dashboard and push a policy with no further issues or errors.

Thanks
John

[chuachongchee]

You could actually do it in the GUI.. lol

Login to SmartDashboard,
Double-Click on your firewall object.
Under "Configured Products", uncheck Smartview Monitor
Install Policy.