SecureClient failed to start due to an internal error

[RRunner316]

Hello,

To start off, I have little to no experience with SecureClient. I was asked to install the software on my home computer so that I would be able to work from home. I followed the instructions for the installation and everything seemed to go fine. However, after the install and subsequent reboot, when Windows started, I recieved the following error: "SecureClient failed to start due to an internal error. Note: without SecureClient running, your machine is not protected. Please contact your system administrator." Pretty cryptic, if you ask me. I have tried uninstalling and reinstalling the software, shutting off and turning back on my firewalls (both Windows and my router's). Shutting off my virus protection. I even tried to use that program called CPClean to help start from scratch. Nothing seems to work. Even if I go past the error and attempt to start the SecureClient via the Start Menu, when I click the icon to launch the program, nothing happens. I'm using Windows XP with SP2 and I have a Belkin (at work so I don't know the model #) router. I work in an IT department so I am IT saavy. Just new to SecureClient. Any help would be greatly appreciated!

Thanks!

[RayPesek]

What version did they send you?

You actually can run any version of SecureClient regardless of the firewall version, unless the firewall software is circa 2002 or earlier. I recommend SecureClient NGX R60 HFA-01, not the HFA-02 versions, though.

Check Point Software: VPN-1 SecuRemote/SecureClient

Ray

[RRunner316]

Ray,

Thanks for the response! You're going to love this! <sarcasm> I cannot start SecureClient from the Start Menu for some unknown reason, therefore, I can't get the version number from inside the program. The best I can give you is this. When I was installing it, the full name of the program it was installing was, "VPN-1 SecuRemote/SecureClient NGX R60". No HFA-01 or HFA-02. Sorry if this isn't much help. If there's anything else you need (screenshots, copied text, etc.) let me know. I can give you whatever you want.

Thanks!

Ben

[RayPesek]

The simplest thing would be for you to uninstall the existing one and try the one you download, the NGX R60 HFA-01 version.

Do you know if it is a customized version that they gave you? Or did they give you detailed instructions on how to set up a site, etc.?

If it's the former, save a file named userc.C from the customized version before you uninstall it. After the new version is installed and before the reboot, rename the existing userc.C file and put the saved one in place. Then let it reboot.

Ray

[RRunner316]

Okay,

I understand everything you're telling me to do. It is a customized version. I've isolated the userC.c file and have it somewhere safe. I've uninstalled the customized version. You recommend I use NGX R60 HFA-01. I see the link below in the thread and I've seen where it takes me, but which of the 5 options for NGX R60 HFA-01 do you recommend I download?

Administrators: NGX Configurable Installation
8.75 MB, MD5: 46c9bd697c7db6de58537cf45ca381c2

Customers & Administrators: NGX Auto-Installation Extended View MSI
7.13 MB, MD5: 1c3f19468ef0aa1487c1998af909c78e

Customers: NGX Auto-Installation Extended View
8.92 MB, MD5: f51aa98c8a56d32aacca2eb92431e1c3

Customers: NGX Auto-Installation Compact View MSI
7.13 MB, MD5: aa6d517561586d113aa44326a8cb99f9

Customers: NGX Auto-Installation Compact View
8.92 MB, MD5: ac5399f90686e92ef7081a8c186dca46

Thanks so much for your help so far!

[RayPesek]

The non-MSI ones come in a package where the individual files can be extracted so a customized install can be created.

The Extended view gives you the full blown user interface where you can select different firewalls to connect to. Personally, if you are only connecting to one firewall I'd use the Compact view MSI one. It's a much cleaner end user interface and the one I used for our employees.

Ray

[RRunner316]

Same exact error. "SecureClient failed to start due to an internal error. Note: without SecureClient running, your machine is not protected. Please contact your system administrator."

Let me go over what I did, just to make sure I did it correctly.

Before removing the customized version, I grabbed the userc.c file and placed it somewhere safe, away from the directory it was originally in. I then uninstalled the customized version and I downloaded the installer for NGX Auto-Installation Compact View MSI. I installed the newly downloaded software and before restarting the computer, I renamed the original userc.c file to "usercORIG" and then dropped the userc.c from the customized version in the same folder (C:\Program Files\CheckPoint\SecuRemote\database) and then restarted.

Hmph... Any other ideas?

[RayPesek]

Check your TCP/IP properties and start unchecking anything out of the ordinary. Particularly other VPN clients.

Ray

[RRunner316]

I'm not really familiar with other VPN clients and at the risk of screwing something up on my box, I've attached a screenshot of where I think you wanted me to go and look. Take a look at it and see if there's anything more you can give me as far as what to do.

Thanks!

[melipla]

Aside from another VPN client installed on the system (particularly Nortel's VPN client), the other application I've found to interfere with SecureClient from starting is Symantec's Firewall. Do you have any third party firewalls installed on your PC?

Also are you using a 32bit OS?

[RRunner316]

The only firewalls that I know I have running on my box are the Windows firewall and one on my Belkin router.

As far as my OS goes, I'm running XP Home. I would assume it's 32-bit. I'm at work right now, so I can't check to make sure. I have a copy of XP Professional, but I haven't upgraded to it on my box yet.

I'm using a Sony Vaio desktop, if that's any help.

[gfont96]

Hello,

I remember getting this error long time ago. I had to uninstall SecureClient AND remove TCP/IP from system, Then I add TCP/IP again, and Install SC again and the error never came back. I had to do this on a bundle of laptops running XP.

Hope this helps.

G

[RayPesek]

That's worth a shot. I remember having to do it on Windows 2000. With XP, you cannot remove and reinstall TCP/IP. However you can reset its configuration to the original settings. Remove SecureClient, reboot and run this command and reboot again.

netsh int ip reset c:\log.txt

Ray

[Thorpuse]

One thing I've been seeing recently (for some reason, this seems to happen a lot on Dell laptops) is after SR/SC installs, it's not binding to the Network Adapter. Check in your network adapter that the Check Point SecuRemote box is ticked.