Service not starting

[Esteg]

Hello, and thank you for reading this post.

Here is my problem:

+ I want to install SecuRemote on a Windows XP SP2.
+ The internet connection is broadband always activated via a router (192.168.1.1).
+ The connection is always on line, not requiring pppoe auth on the computer (the ppoe auth is done by the router.
+ Behind the routeur I have 2 computers (192.168.1.2 and 192.168.1.3).
+ Only one of them (192.168.1.2) requires SecuRemote to be installed.

The installation going well. But after the reboot SecuRemote is not launched. When I go in the console (services.msc) and i try to launch manually the service an informational windows appears saying that "this service has nothing to deal with so it stops, like for exemple logs".

I try to uninstall several times (via CPClean) and reinstall different version of SecuRemote (R56, R60, ...), but the problem occurs each time.

Can someone help me or give me come directions to look for?

Thank you!




PS. Sorry if my english is not perfect.
PPS. Sorry I just see that a thread dealing about the same problem as i have is already open (secure remote service) but no response is given, and I tried to explain more clearly the problem so it can help.

[Danielpb]

I have had this sort of issue, I resolved ny downloading the lastest Secure remote application.

Check Point Software Technologies: Download Center

[melipla]

Are you using 64bit windows OS?

Do you have any other firewall or VPN client installed?

[Esteg]

Originally Posted by Danielpb

I have had this sort of issue, I resolved ny downloading the lastest Secure remote application.

Check Point Software Technologies: Download Center

Thank you for your response, but i tried all the version on Checkpoint site (from R56 up to the last one).

[Esteg]

Originally Posted by melipla

Are you using 64bit windows OS?

Do you have any other firewall or VPN client installed?

Hello, non 32bits OS version. No firewall, but a router.

I create NAT forwarding rules on ports:
UDP: 500, 2746, 4500
TCP: 264

But does a firewall rule can make the service not starting? For me if firewall or router rule is on it ca juste avoid SecuRemote to connect, not to start no?

Thanks!

[Danielpb]

Hi can you confirm this is just an issue on this node....if you install the Secure remote software on another node does it work?

You could also try another uninstall then install on a different user profile? what do results do you get then?

[Esteg]

Originally Posted by Danielpb

Hi can you confirm this is just an issue on this node....if you install the Secure remote software on another node does it work?

You could also try another uninstall then install on a different user profile? what do results do you get then?

Hi! My english is not perfect, so what do you mean by node?

When I install SecuRemote on other site it works indeed (we have about 120 site with SecuRemote/SecureClient installed and this problem has occured twice with no solution).

Thanks!

[melipla]

Originally Posted by Esteg

But does a firewall rule can make the service not starting? For me if firewall or router rule is on it ca juste avoid SecuRemote to connect, not to start no?

A third-party firewall / Anti-virus / VPN client may prevent check point services from starting

[Esteg]

OK, I'll try and tell you if it works.

Thank you!