Authenticated but unable to access the resource

[tech123]

Hi All,

I hve a problem where my Secure Remote is successfully connected to the gateway but unable to access the resource.Iam using R60.

Regards
Tech123

[melipla]

How did you set it up?


What do the logs say?

[tech123]

Hi,

Iam a user sitting at a branch office and Iam tring to connect to my head office.Iam using Secure remote.The tracker says iam authenticated,but when iam trying to access it does not happen.

Regards
Tech123

[Thorpuse]

1. Does your branch office have a site-site VPN with the head office? If so, this won't work (gateway will see your IKE packet and interpret it as a site-site VPN).

2. Do you have a rule explicitly allowing your user group to access the resource you're trying to get to? Check group membership, sources and destination on the rule.

3. Does your user have location-based restrictions on valid sources or destinations? This is a particularly annoying legacy restrictions that catches people out often.