SecuRemote - gateway fingerprint update

[tec92407]

I've installed a new Nokia/NGX firewall.

When I connected with securemote using my own computer, I was prompted to accept the new fingerprint. I accepted and logged on successfully.

I have an existing securemote user that cannot connect and the following message is displayed on their desktop:

"could not validate certificate used by (fw1 hostname) at site (fwi ext ip address). Cannot construct a valid certificate chain from peer certificates."

Do I need to re-install securemote on the users computer?

Thanks in advance.

[robertvg]

On the client computer go to the settings of the site and choose 'Update Site...' Alternatively delete the site and re-create it.

[srahman]

Your answer was spot on.... worked a treat for me. Thank you.

[jdance]

Additional info for future searches:

If the userc.c file is modified (or corrupted) and the firewall hostname is replaced (ie name replaced with the IP address), then the certificate given to the secureclient by the firewall is no longer correct and the client throws the message listed above.