Help needed-Console shows Nothing when connected to Nokia firewall

[munit_si@yahoo.com]

Hi Experts,

When i connect console cable to the Nokia firewall appliance(IP 650) , it shows nothing although my hyperterminal settings are correct.It started occuring after it stopped installing from the boot manager due to some error. how to know now whether my device is booting or not.(is the hard disk damaged), or where the problem is .

Any help in this regard is highly appreciated.

[munit_si@yahoo.com]

any one please help as its urgent. your help in this regard will be highly appreciated.

[Sergej]

Manually reboot you appliance and wait for any messages on the terminal. You must see some messages, even if you HDD broken.
If you will not see anything check you cable and PC. Some other Nokia adepts has the same problems Very strange Nokia IPSO issue

[munit_si@yahoo.com]

Originally Posted by Sergej

Manually reboot you appliance and wait for any messages on the terminal. You must see some messages, even if you HDD broken.
If you will not see anything check you cable and PC. Some other Nokia adepts has the same problems Very strange Nokia IPSO issue

Thanks for ur reply. I tried with one another console cable it never worked. Should i try different console cables , and see which one it works ? Never faced such a issue with Cisco routers :-)

[Lackie]

Sounds like there may be a problem with the appliance then. If you had console previously and are using the same cable then I would suspect it's a hardware issue.

[munit_si@yahoo.com]

Originally Posted by Lackie

Sounds like there may be a problem with the appliance then. If you had console previously and are using the same cable then I would suspect it's a hardware issue.

Thanks Lackie,

But atleast something should be shown in the console. How to know whether hardware is corrupt ? It was working , suddently while upgrading Image , it failed, and this problem started occuring


any ideas


Munit

[ddarby1]

As sergej says, you should at least see something (i.e. the BIOS, memory check, etc.) before it gets to the bootloader, because the terminal connection is configured in the BIOS. So you would still see something even if no hard disk was connected.

I have had a bizzare problem for which the cure was changing the cable (bizarre because the cable previosuly worked). In that scenario, all we ever got was the an 'AT' and a blinking cursor.

I would change the cable, possibly try using CRT or some other terminal emulation program (Hyperterminal seems fine in XP caused Nokia's to not boot properly in its W2K incarnation.

If none of this works and you've tried another computer and comm port, it sounds like it could be hardware related.

By the way, what cable are you currently using?

[munit_si@yahoo.com]

Thanks a lot for all ur replies. I really appreciate your help.

Nothing worked out for me. It seems, I have to check with Nokia on that for replacement of the firewall.

_Tried different emulaion programs(Power Vt, tera terminal, and windows Hyperterminal)
- even tested on different machines.
-Tried the console cable which came with the device and rollover cable


any other way to connect somehow ? may be modem etc .

any suggestions


Munit

[RobertGraham]

Despite what was posted above, I had several IP120s die (known issue with some HDDs). None of them showed anything on screen. The same was true of an IP330 that got zonked in a lightening storm.

Try ghosting the first partition of a functioning Nokia drive to a fresh disk. Then, create the second IPSO partition - type a5 I think. You can create this using fdisk. Make sure the fresh disk isn't bigger than 20GB. The Nokia BIOS won't read it. If you get that on-screen then you can FTP down the newest IPSO from a file server.

Once you got that far, you are good to go. I would also try replacing the memory...

PS: This voids your warranty. If you don't have a warranty it doesn't void your lack of warranty into a warranty. :-P Basically, if you HW support, send it in. If you don't have HW support, it doesn't matter anyway you'd have to buy a new one.