Internal Error 11

[AndyB]

When removing user ID's from firewall-1, I am receiving the following error
'internal error 11 failed to remove reference of object XYZ'

I am assuming this maybe a corruption in the user database, has anyone come across this error before and how was it resolved.

regards

Andy

[Lackie]

I have seen it before and can agree that it's due to a corruption in the user database. The below procedure is what has worked for me.

On Management Server
1) Close all GUI Clients (System Status, Log Viewer, etc)

2) Issue command to export user database information to a text file:

fwm dbexport -f users.txt

The users.txt will be created in the $FWDIR/conf directory

Note:
"-f " specifies the name of the output file. The default output is $FWDIR/conf/user_def_file

3) Open the users.txt file with a text editor and verify problematic user is not included as an entry. If it is, you can delete it.

4) Issue command to import the text file containing the user database information:

fwm dbimport -r -f users.txt

Note:
"-r" will delete all existing users in the database
"-f " specifies the name of the import file. The default import file is $FWDIR/conf/user_def_file

5) System displays confirmation message, reply by entering "y" followed by to the question "Delete ??? y/n":

All former users are going to be removed from database.
Delete ??? y/n y
Done

6) Logon to SmartDashboard and verify problematic user has been removed

7) Install policy to make change effective