Unable to upgrade to R65 or de-install R62

[switzer]

Hi

We need urgently to upgrade our management server to R65.

A previous user put R62 on a drive with not enough memory for R65
so we then tried to de- install R62 but got an error
ref the compatibilty package - cannot uninstall - package dependency error.
As we cannot use that drive to install over R62 we are stuck !!!!
Any one any ideas - do we have to go into the registry to
get rid of the files

Steve

[Yasushi Kono]

Hi Switzer,

are you installing the SmartCenter on Windows? If yes, then download CPClean from the download pages of Check Point and run setup. That should work.

There is also a CPClean version for Solaris.

I hope that it will help.

Kind regards,
Yasushi

[switzer]

Thanks good advice - better advice than I got from
my support org - well done CPUG !!!!!!!!