SPLAT R55+ Appliance no CDROM/Floppy

[yelwoci]

Have been trying to create a PXE install for SPLAT.
The unit has no CDROM or floppy drive but works well with other PXE installs.
I got the SPLAT to boot up to the Network Installation point where it can Probe Hardware and offers "Select network installation method" (NFS image; FTP; HTTP),
however whichever option is highlighted it always tries to mount a floppy drive; tcpdump shows no network traffic.

Any ideas?

[Sergej]

The easiest way to use servers with Remote ILO (Remote Supervisor Adapter in IBM terms) and ure Remote diskette and CD-ROM drive mapping.

[yelwoci]

Unfortuantely I'm trying to use an appliance that is a very small Intel based unit that will boot from PXE, microdrive (floppy interface ) or hard disk.
There is no PCI slot

IanC

[kva.kva]

Did you see this sk? - http://secureknowledge.checkpoint.co....do?id=sk21017
May be some information from it will be helpful.

[yelwoci]

kva
21017 is what I have been working from but there is a 'hole' in their setup.
It boots up fine and starts the initial SPLAT install.
It gets to the Hardware Probe and finds I need to get some drivers for various SiS components. It appears to offer NFS,FTP and HTTP to get these files, but never makes any attempt to do so (tcpdump on PXE/FTP server sees no traffic).
I'm assuming its trying to use /mnt/floppy

[chillyjim]

Open a support call and see if there is a new ISO with the drivers you need in it. I've only done the NFS thing once, but I did need a newer build than waht was on the disk I had.

[yelwoci]

Open a support call....you're having a laugh!

If you don't have full Enterprise Level Direct Support with Checkpoint you can't even tell them about a fault in their product..let alone ask them to resolve a minor issue.

Have you head the one about certain upgrade_exports not working with upgrading SPLAT R55.
Or the SmartDefense that kills the management if you've modified dce_rpc.def according to the SK. they demanded US$3000 to resolve a problem they caused! (thanks to CPUG for sorting that one!)
Too insignificant for CP to worry about!!!

Thanks for the thought.
<g>
Y

[Sergej]

You can always try to escalate question trough CSP (SecureTrack - Do I need to pay?) or presale channels (Oh, I would like to buy 10 firewalls, but unfortunately can't fix with network-boot deployment in a pilot lab)

I'm also heard that customers using 2 usercenter accounts for the owned products. First with all the possible support levels (puts business critical central FW licenses here), second for non critical products (puts branch firewall licenses here) with basic support level (version upgrade protection only). You can open all generic ticket questions with the first Usercenter account.

Support is always cost a moneys, either checkpoint, cisco or other boxes.