SIC failure

[Clon32]

Hi Guys,

I am trying to push a policy to a ip330 node, SIC was initailized and communicating, However the policy push failed with the following error
Reason: Internal SSL authentication SSL error [ Unknown ].

Any ideas/suggestions would be very much appreciated

[melipla]

Ensure that time is synced on management and firewall.

[rossbird]

Thx for the info. Helped me with my issue as well.

[hodgsonk]

Hi

I have the same problem, except that SIC does not seem establish properly. I get "ckpssl timeout" while trying to establish SIC. The time and date are set correctly on both module and management.

Any ideas?

[hodgsonk]

Update...

Ping response time between the SmartCenter server and the module is between 2000 and 3000 ms. Could this be the problem?

[chillyjim]

In a word YES! 2-3 seconds latancy I'm sure is outside the window.

Why is it so long?

[hodgsonk]

SmartCenter is in South Africa, module is in Hong Kong.

Even when I waited for a quiet time, when the response time drops to below 400ms, it still failed.

Oddly enough though, it seems the problem may have been with the module itself, the people onsite powered it off and on this morning, and now everything works fine.

[vijayant]

when i doubble click the smart center server icon in dashboard I get this.

unable to contact ca on the management station, pl make sure ca daemon is running

in smart server > general properties> Communication DN is blank and disabled.

I am using R55 15 days trial version on win server 2003, Enforcement module and Smart server installed on the same machine.

Please guide me ...