Express report not working for a clusters.

[bolingoman]

Hi,
I have CP R60 and am unable to generate Express report with Eventia Reporter on any of my clusters. The report generates fine with single gateways but not with clusters.

Also, i don't have any problem running a Standard reports, only the Express one is not working.

Please help !!!!!!!

[NickBrandson]

Please check whether you have "SmartView Monitor" selected under the Cluster object. SVM is required to be enabled in order to generate the Express reports.

[Fulvio]

I am having a similar problem, these are the steps to generate the error:

Eventia Express Error:
1) Open Eventia
2) Select the express tab
3) Expand system information
4) Select System information
5) Click Generate

Within a minute I get an error message on the screen that tells me to check the Results window for more details. In the Results window the message is: System Information generation failure - Failed to retrieve history configuration information from module firewall, Please verify that SmartView Monitor version AI or later is installed on firewall. Error: Agent Disconnected. I get the error message by e-mail as well.
Also, if I look at Smart View Monitor, Getaway Status, All view, whilst Eventia is trying to generate the report I see the modules as disconnected. They return to the ok status once I receive the error message from Eventia. Smart View Monitor is selected for this object which is a cluster of two firewalls.

Also i have noticed that I can run Express reports on a single box unless I enable Traffic Throughput and Traffic connection on the Smart View Monitor windo of the object properties. If I do that and wait for a while (24 hours) I am unable to generate the report.
If I run rtm stat -v command on the box (this command displays the number of open Smart Monitor views) I get 32 as result which I understand is the max number of open views I can have, I wonder if that is the cause of Express reports not working.

Any Ideas?

Cheers