Integrity Agent : Disconnect mode as a normal user

[navi101]

Hi All,

I have an issue with some laptops using Integrity Agent. 6.5.063.207

We use two policies : One Connected policy and one disconnect policy.

When logged into the Laptop as an administrator I connect to the Integrity server fine and the Online policy becomes active.

When I log off and then back on as a user (normal user access) the policy does not swap over and stays in a disconnect mode.

I can Ping the IP Address of the server and can understand why it is stuck in disconnect as a user.

If I go back into the laptop as an administrator I see the policies swap over once again as an Administrator.

Any help would be great.

[CSING]

Questions.

1. Did you create a Policy Package on the server and assign the connected and disconnected policy to that?

2. Are you using IP based or User based catalogs to assign the Policy Package?

3. If user based? were you successful in importing the users?

4. Is this a domain and is the user an administrator on the local endpoint?

5. Is this a new deployment or one that is fully deployed?

6. Did the policies former work correctly?

The endpoint should always be able to connect to the Integrity server regardless of the policy. Your test seem to support that. Have you verified that the endpoint has access to ports udp 6054, 80 and 443 to the Integrity server. No other firewalls involved.

HTH.

[navi101]

1. Did you create a Policy Package on the server and assign the connected and disconnected policy to that?

Yes : this is confirmed by the fact that the policy works fine as a local administer of the end point

2. Are you using IP based or User based catalogs to assign the Policy Package?

We are using IP Based.

3. If user based? were you successful in importing the users?

NA

4. Is this a domain and is the user an administrator on the local endpoint?

Yes the endpoint is in the domain and yes the Admin is a local admin as well.

5. Is this a new deployment or one that is fully deployed?

We have been running this policy successfully on other laptops, but the ones we have problems with are new builds (installed using imaging Mirroring Software).

IA was a part of this standard build.

6. Did the policies former work correctly?

Yes it work on the Laptops that have not be build using the imaging software.

I have seen sk30442 , so I have also uninstall the IA client and tried to reinstall. But still have the same problem.

Thanks for you help

[mcnallym]

Do you have a proxy server configured on your network.

I had a problem for a customer like this and it was due to the proxy server being used by the laptops.

Installed a proxy bypass and worked fine.