Smartcenter Crash

[Claudy]

hello, gurus

I have a problem with my SmartCenter.
I have it installed with NGX HFA_03, All connections was working the last weekend, and since yesterday I can't connect, I get the error message "Connection cannot be initiated" I reboot the server, restart services, and the problem wasn't resolved.
I executed the command "cpstat mg" to verified the services and all is ok.
I executed the fwm process in debug and I get the following message when I try to connect:

sic_client_connected: SIC error - Client could not connect to server







[FWM 4294 2002637632]@salcto-apl01[11 Sep 16:45:11] COM 0xa479ef8 got signal 131074

I don't want reinstall,

Thanks in advance for your help!

Claudia Cordova

[Porter]

can you also not connect from the mgmt itself? if you run the gui on the smartcenter and connect to localhost?

*edit*

have you already updated the gw to hf03? if not try to deinstall hfa03 on the smarcenter and check if you can connect again

[Claudy]

The SmartCenter is installed in SPLAT I don't have GUI for localhost.
Can I desinstall HFA_03 from SPLAT?
Also I'm trying to install HFA_04...
Thanks!

[Porter]

I see!

To uninstall fixes navigate to /opt/CPsuite-R60 and select the fix you want to uninstall, in your case: uninstall_fw1_HOTFIX_R60_03

[Claudy]

Thanks!!!

I tried to desinstall HFA_03 and the problem still persist.
Also, I tried with HFA_04 and doesn't work.
HELP ME PLEASE!!

[NickBrandson]

Possibly you could try
1. Reset ICA/SIC
fwm sic_reset
cpconfig to rebuild the ICA

** all the cert for gateway, other components and vpn will be lost

2. remove the IP for your GUI and add again

3. delete fwadmin and add again