URL Filtering DB update failures

[andypilk]

We have an NGX R65 Smartcenter/firewall combination which also manages a remote NGX R65 firewall module.

URL filtering is turned on on both firewalls however we have found that it only actually works on the remote managed device.

On the Smartcenter/firewall , when we try to update the web filtering signature database we get the error message:

'no response from the Web Filtering daemon (launched depending on installed policy)'

(screenshot attached)
The remote firewall update runs successfully

Any ideas greatly appreciated

[f1rewall]

he I am getting same error. Have u got any solution for same.

[Thorpuse]

Do the update at command line using the avsu_client command. Failing that, check your licensing and service contracts are in order and properly downloaded.

[chenlev]

Can you check if the daemon "aciufpd" is running?

[Abrahim Mathai]

This erorr means that ur gateway is not able to contact cp site.

Solution:-

ping google.com--> it should resolve this. Resolve this..!! u ll not get the error

[apachepro]

In addition to all said before I would check CPU load when trying to update.
I have had few cases when trying to push updates (UTM 270) pushed CPU to 100% and then I got this rather generic error.
But when doing this update at night when no other load is present pushed updates
successfully.