Connectra logs cannot be viewed on SmartCenter after SIC has been reset

[raggy]

Hi Guys.

Im getting the error in R62 after i have had to reset the SIC. None of my logs will send to my SmartCenter anymore.
The Checkpoint KB Article sk33568 says I should contact support!
Does anyone know what this solution could be to save me a support call?

Thanks

[armando.ferreira]

As per #sk33568 the cause is Connectra is retrieving previous certificate instead of the new one.
You can open a service request via Check Point Software: Online Support - Service Request Center
or as a temporary workaround restart the firewall service using cprestart command.