Can not connect to Connectra clients

[jgahan1978]

Our IT team can not connect to Connectra clients. We use a VNC application to connect to remote computers to help troubleshoot problems. The problem is, we can not get to the remote computer that is connected using Connectra. We can not ping them or connect to them on any port.

Do we need to setup a route on our firewall for that network traffic? I tried to setup a route to send the traffic to the Connectra device, but that did not work. Is this even possible? Are there any workarounds?

Thanks!

Jeff

[mcnallym]

How are they connected to the Connectra, is it via SNX or do they just https to the portal and then use the portal to access resources.

[seanmac1904]

Hi There
I am assuming you mean your internal support using VNC on you SNX clients

to make this work you will need a Server to Client Network Application (that will be applied to all SNX clients) that specifies the IP range of your Connectra SNX clients are assigned and the VNC ports (5900?)

you will also need to make sure that clients are not NAT'd behind the connectra interface

the setting for this is under

Settings Button
SSL Network Extender sub button
Network Mode Settings section
Client Network Configuration box
untick the box next to "Connectra hides client connections behind the following IP:"


Finally the SNX client network (found in the section above) needs to routes back to the connectra

if all these steps are in place, you should have "No Worries" as we say where I am from :)

cheers

Sean