administration via IPSEC tunnel causes edge device to reboot

[kazoinks]

Hi Guys,

Has anybody experienced the problem of an Edge device rebooting when trying to manage them using an IPSEC tunnel?

Traffic seems to flow across the tunnel with no problems and the device doesn't give an error when it reboots and there don't appear to be any logs for the device rebooting. The reboot is confirmed as when connectivity is restored and the adsl connection has re-established itself, the uptime counter has been reset to 0 along with the log file been cleared. Unfortunately nothing has been sent to the syslog server other then the normal adsl connection logs.

Running latest firmware = 3.0.39 (all firmware from 3.0.27 seem to have this problem)
adsl firmware = 2.0.6ab
java version = 1.5.0 Build 1.5.0_09-b03
IE = 6 and 7

All the devices have been reset back to factory defaults a number of times and then had the latest firmware installed with no change to the rebooting via IPSEC tunnel problem, The devices are currently not managed using our smartcentre, however we are looking at this as an alternative if this problem is not resolved soon :) I've even tried the set adsl auto-sra disable command with no success.

I have had a call open with Checkpoint for nearly a month and the only solutions they've offered is the reset to factory default - update firmware to latest and try again. Oh and they uploaded a debug.img file for a ADSL edge which as I understand it use .firm files - so it came as no surprise when the edge device moaned.

Any help would be appreciated.

Regards,
Kaz

[chillyjim]

What kind of Edge is this? I assume you mean 7.0.39 for the firmware and not 3.0.39.

I did have a problem with an Edge ADSL rebooting when encrypted traffic went through it (SSH mostly) but 7.0.37 seemed to fix it. No problems yet with 7.0.39.

You should also ask TAC to escalate the call, I have found the Sofaware folks to be very responsive one the call makes it to them.

[kazoinks]

Hi ChilliJim,

Yeah, sorry, typo on my behalf - that should've been 7.0.39, the edge is an 16 user adsl device.

The tunnel functions perfectly until someone tries to admin the device down the tunnel - which is when the device falls over.

I'm going to update the checkpoint call today and see if I can get some input from sofaware on how to troubleshoot this.

If I get anything other then the 'reset to factory and update firmware' I'll post it here :)

Regards,
Kaz

[chillyjim]

Hi,

Allow me to introduce myself - my name is Oded Nagel and I'm SofaWare's Technical product expert.

I will be happy to assist you to solve this issue.
Please open a ticket with our support (through Sofaware Website) and ask the support guy to foward this ticket to me.

Thanks,

Oded

[kazoinks]

Hi Oded,

I seem to be a unable to find where to log a call on the sofaware site, I have access to the online portal and to send an enquiry, but just cannot find where to log a new call.

*edit* Support ticket has been logged, was just me being 'blind'
#LTK1030135073X

Regards,
Ben

[chillyjim]

Just an FYI Chillyjim is not Oded, I just let him use my account to post the reply, so don't get too carried away with Sofaware questions to me ;)