Problems Installing Secure Platform NGX R65

[eleyvao]

Hi im new in this forum, i just searched around Internet and this forum is the link that have the most advanced and experienced users on checkpoint !!!

My problem is the following;

I just tried to install Secure Platform R65NGX on an IBM e-server, before doing this i verified that the server meets the required specifications by running Hardware Compatibility Test tool.
When i start to install it i entered the correct option between Secure Plat & Secure Plat PRO, then y entered the IP options for the management interface, it start to format the server and install secure platform.
It seems that the installation finished correctly and send me a banner like this one; checking checkpoint software components
... after 5 to 7 minutes waiting, the following error appears;

Exception ocurred

An unhandled exception has ocurred. This is most likely a bug.
Please copy the full text of this exception or save the crash dump
to a floppy the file a detailed bug report against anaconda at
http://bugzilla.redhat.com/bugzilla

Traceback (innermost last):
File "/usr/bin/anaconda", line 655, in ?
intf.run(id, dispatch), configFileData)
File "usr/lib/anaconda/text.py", line 437,
in run
rc = apply(win, (self.screen, ) + args)
File
"/usr/lib/anaconda/textw/splatcomps_text.py", line 32,
in __call__ splatCompProccess("Products", screen, method, sc)
File
"/usr/lib/anaconda/textw/splatcomps_text.py", line 23, in splatCompProcess
while (sc.copyNextFile() == -1):
File
"/usr/lib/anaconda/splatcomps.py", line 133, in copyNextfile
ret = self.copyFile(source, dir, dest)
File "/usr/lib/anaconda/splatcomps.py", line 84, in copyFile
count = s.read(READ_BLOCK_SIZE)
IOError : [Errno 5] Input/output error

I just tried another CD image but the results are the same.

Couls some one have any idea ?

Best Regards ELO

[mcnallym]

When I have had similar problem it was because was using an Intel ICH7 disk controller in raid mode. It passed the compatibility test so I figured should be OK. However I disabled the disk raid and worked fine.

[eleyvao]

Thnx for replying ! I just tried to check that issue on my server, it has a RAID1 with a controller IBM ServeRAID-6i+ i, Idisabled the array but the results were the same Exception..

[chillyjim]

Please check the HCL at Check Point Software: SecurePlatform/SecurePlatform Pro NGX - SecurePlatform NG with Application Intelligence: Hardware Compatibility List and make sure your whole system is supported. The "System is compatible" isn't always right, epically with some of the HBA and NICs that do strange things.

A quick look doesn't show your RAID controler in the list (ServerRAID 8k is in the list)