WHAT IS CHECKPOINT DOING?

[haubera]

So it seems we all have the same Issue regarding Authentication!!! Checkpoint seems to know that there is a problem and their response is AHHHH we escalated it. As far as i can see these issues have been going on for multiple years and no fix yet. Does checkpont even care. Doesn't seem so. I wonder if anyone from CP even checks this Website to see if there are issues. Lets all get together and pool our Service Requests together slam CP with it @ ones and then they have no choice but to do something about it!!
I'am going to call CP Upper Managment today and file a complaint

[haubera]

So i called Checkpoint this Morning Corporate Headquarters and asked for the CEO Office!! Left a message for him and within 3 Hours i get a call from Moses from the Group Managment Escalation Department. Wow i now have a dedicated Engineer that will work on this issue and he is Dedicated to this Trouble Ticket!! Amazing what a Phone call to corporate can do for you

[chillyjim]

The initial report of this problem to support is a few months old. It has been a real PIA to track down because its so speratic. After the post here about the problem, which I pointed to support because it sounded just like the one my customer has, there have been a total of four reported to support.

I can tell you for a fact the ticket has been escalated as far as useful (past this point is all manager) as has a lot of attention focused on it (we get daily status calls).

Though it may seem like nothing is happening with your call, on the back end it is. I really wish there was a fix, and I keep asking people to report this problem so TAC/CFG can have as much information as possible.

As for Moses, you cannot get a better person to make sure that you don't get lost in the shuffle. If you call your CHKP SE or sales rep for escalation in the US Moses is who they call. You don't have to try and reach Gil, who is in Tel Aviv most of the time BTW.