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| Originally Posted by RingBuffer Christopher, Good answers and ones I certainly agree with, to an extent. I don't have an axe to grind, far from it, just wanted a truthful response from Crossbeam to the frustrations of a Customer. That's all I ever wanted in fact. Anyway, hopefully the original poster will now contact you to have his issues looked at. Just to concur with a statement you made right at the end, the Support people at Crossbeam are helpful, truthful and honest. I enjoyed working with them and would never disrespect anything they do. I am encouraged that a more professional approach seems to be instilled in Crossbeam with your arrival. If it is 28 weeks, then the Press release got lost somewhere :o) http://www.crossbeamsys.com/press_040306.asp RB RB |
Thanks. I very much hope and encourage that should anyone ever require anything that you simply call or email me. The team here at Crossbeam really is focused on creating the best products we can and supporting our customers in the best way possible.
We aren't perfect, but we really do strive to be.
In terms of the late press release...well, I never said we were an efficient
PR machine. I would rather spend my time focusing on important issues such as this rather than seeing my ugly mug in a press release ;)
Again, if anyone has issues with any of our products that they feel requires
escalation or increased focus, please contact me and I will make sure it gets
the attention it deserves.
Regards,
Christofer Hoff, CISSP CISA CISM
Chief Security Strategist
Crossbeam Systems, Inc.