Christopher,
Good answers and ones I certainly agree with, to an extent. I don't have an axe to grind, far from it, just wanted a truthful response from Crossbeam to the frustrations of a Customer. That's all I ever wanted in fact.
Anyway, hopefully the original poster will now contact you to have his issues looked at.
Just to concur with a statement you made right at the end, the Support people at Crossbeam are helpful, truthful and honest. I enjoyed working with them and would never disrespect anything they do.
I am encouraged that a more professional approach seems to be instilled in Crossbeam with your arrival. If it is 28 weeks, then the Press release got lost somewhere :o)
http://www.crossbeamsys.com/press_040306.asp RB
RB