[abboud]

Unlike many above, we have had a problem-free 1 year period with our C10 since we bought it. Based on that experience, we just recently decided to replace 6 Nokia 130s with C2 platforms.

We were always extremely happy with Nokia's support, especially the fact that we could get a single point of support for hardware and checkpoint software. However, Nokia's platforms always seemed limited in memory expendibility, which would always force us to replace them with newer hardware because of increasing checkpoint memory demands.

We had a long discussion with the Crossbeam sales team, indicating plainly that any technical advantages that a C2 might have over an IP260 would not justify a switch unless crossbeam matched and exceeded Nokia's helpful and knowledgeable support. Crossbeam assured us that they will always deliver. We now have six C2 boxes sitting in our IT server room and placed the first phone call to Crossbeam. crossbeam tech support was adamant that even under the most expensive level of support, they will not answer any question pertaining to the checkpoint management station (something that Nokia routinely supports).

So it would appear that if one wants to be a crossbeam client, one has to give up on having a single point of support for checkpoint. We are now seriously considering returning the six C2s we bought and instead buying IP260s.

I would be interested in other's perspective on crossbeam's support.