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Old 2008-05-05
hammop1 hammop1 is offline
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Default Changed external IP address - now get Communication with site x.x.x.x has failed

Hi,

I have just moved our NGX R60 gateway to a new site and chznged its external IP address. Site-to-site stuff is working, but SecureClient users can't create the new site. It just says "Error: Communication with site x.x.x.x has failed".

I am not a Check Point expert, it is one of many things I have to manage. I have searched this forum but didn't find a fix that worked for me.

I am wondering if it is a licensing problem? I have trouble applying the licence for the new IP address and found it pretty confusing, as to exactlyu what we have got a licence for. I'm wondering if we don't now have a valid licence for remote VPN users?

This is what it says in SmartUpdate:

Features: cpxp-ci-vpx-50-ngx cpxp-sc1-50-mgmt-ngx
License for: VPN-1 Express CI Gateway for 50 users, including A/V. SmartCenter for 1 site; version: NGX; 3DES

If not a licensing problem, does anybody have any suggestions? Remote users can ping the gateway at the new address, but I don't see anything on the log, or fw monitor when I try to create the site (except when trying Visitor Mode, but it still fails).
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