[chuachongchee]

Hi, have you tried to disable the symantec endpoint when you install the securemote? Have you permitted registry changes when installing?? When you install, any errors???

Or the other way is to uninstall it..

I have had a few customers having issues with av or esp. some firewall.. like Comodo, when installing, registry changes is not permited and no log was displayed.. the installation had errors...