 Re: WHAT IS CHECKPOINT DOING?
The initial report of this problem to support is a few months old. It has been a real PIA to track down because its so speratic. After the post here about the problem, which I pointed to support because it sounded just like the one my customer has, there have been a total of four reported to support.
I can tell you for a fact the ticket has been escalated as far as useful (past this point is all manager) as has a lot of attention focused on it (we get daily status calls).
Though it may seem like nothing is happening with your call, on the back end it is. I really wish there was a fix, and I keep asking people to report this problem so TAC/CFG can have as much information as possible.
As for Moses, you cannot get a better person to make sure that you don't get lost in the shuffle. If you call your CHKP SE or sales rep for escalation in the US Moses is who they call. You don't have to try and reach Gil, who is in Tel Aviv most of the time BTW. |