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Originally Posted by robori  But in Smartview MOnitor every gateway is showing the UNTRUSTED status and I can't actually manage the firewalls or install policy.
I'd like to know how to re-stablish de SIC, I'm trying using cpconfig on the gateway and after that reseting on the firewall object on the SmartDashboard but it doesn't work. |
If you need to re-establish SIC, log into the remote gateway, run cpconfig select the SIC option and re-initialize the trust w/an activation key. Then on the SmartCenter server, open the object click on Communication button and click Reset, then type in your activation key and click initialize. If there are problems, it will display in this window, so save the output.
One thing to check, on the remote gateway run cpconfig, and select the SIC option, what does it say the "Trust State" is? Then check the Dashboard and see what the Trust State is listed as under communication.