The KB has been updated.
This problem was fixed. The fix is included in the latest CPinfo packages, available for download from
NGX Support & Troubleshooting Tools page.
Installation Procedure:
Remove the existing CPinfo package, using the pkgrm utility. From the command line, issue the following command:
# pkgrm <directory path to the CPinfo package>
Gunzip and untar the downloaded cpinfo package.
Add the package, using the pkgadd utility. From the command line, issue the following command (when issuing this command, you must be located in the same directory in which the downloaded CPinfo package was placed):
# pkgadd -d .
Verify that the pkgadd utility completed successfully. The displayed results of the command execution will indicate whether or not the pkgadd utility successfully completed.
Run the new CPinfo tool.
If you encounter problems during the process, use your own backup and contact the Check Point Technical Assistance Center (TAC).
To open a service request, go to SecureTrak, or contact Worldwide Technical Assistance Centers at:
Americas: 972-444-6600 or International: +972-3-6115100