[trieder]

I recently upgraded from NGX R60 to NGX R62 and got the same issue..
What we found out after about 8 hours of troubleshooting was when the upgrade was halfway through the process (process of upgrading eventia reporter) it asked for a reboot.. We selected no, and the upgrade continued.. We then finshed the upgrade and rebooted and got this issue..

We beleive the that caused it issue.. The core checkpoint system did not complete get installed during the process..

We reinstalled NGX R60 from scratch with eventia reporter and selected no again on the reboot and the exact same thing occured.. Everything was working except for 18190.. It was not listening.. and yet again we have the exact same issue...

We then reinstalled again and this time selected yes to the reboot and then it worked fine.. we then had to use the upgrade_import tool to recover the checkpoint configuration.. and it worked without any dramas..

The problem is, once you do it the first time and you don't reboot during the process, there is no comming back.. You need to either recover from a image backup.. or you do what we had to do and perform full reinstallation of OS / Checkpoint NGX and then perform an upgrade_import and recover from a backup..

Very painful exercise...

At least it proves that the upgrade_export and upgrade_import tools work very well..

Saved me...